We received the following from Ellen who wanted to share her experience and solution:
In nFS I discovered a relative whose ordinances were ready to do – yet, I knew they had already been done. However, I did not have the specific dates and places information. Instead of having those ordinances redone unnecessarily, I reserved them and set about gathering that information from family sources. It took 6 months, but finally I had enough information to clear this matter up.
As you know, ordinance information cannot be entered by users of the system. In a call to family search support, I learned the only way to solve this was to find the person in the system and combine the 2 or more records, which would have the ordinance data. The theory being that if ordinances were completed then they would be in the nFS system. I spent close to a month, rewording the name, checking other close date possibilities to find the ‘other’ record(s). No luck.
In desperation, I wrote in Feedback and created a case. I submitted very detailed information, so that family search support could ‘see’ and understand my problem. Within 24 hours they replied. They did locate the record with the ordinance information. I never would have found it…he was in the system as LIVING. As they requested, I was then able to send proof of his death and by the 3rd day, his ordinance information was attached to his file in nFS!
Thank you for sharing, Ellen