While hearing lots of positive things about the online ordering of microfilms and microfiche that became available in Canada on August 19, we also hear some things that need clarifying:
- “Why do we need Family History Centres now that people can order films online and see them at home?” The new system is for ordering online and viewing can only be done at a Family History Centre.
- “Some people don’t have an email address, so they can’t place an order. What can we do?” This also is a concern with new.FamilySearch.org where people without email accounts are hard to communicate with. (a) Suggest the patron open a free email account (such as yahoo, gmail or hotmail), or (b) Suggest the patron use the email address of a family member (son or daughter) – a family member could even register and do the ordering for them
- “Some people don’t have a credit card or don’t want to use their credit card online. What can we suggest?” (a) Suggest that the patron consider getting a no fee low limit credit card solely for online (Internet and telephone) purchasing - that is what we do, or (b) Suggest the patron have a family member, who is willing use a credit card, create an account and order for them, or (c) get a Visa or Mastercard that you pre-load with money – say $50. I have checked with the FH Dept in SLC and they say these cards are acceptable.
Watch what we say!
Familysearch, new FamilySearch, and now beta familysearch or new familysearch????
Otherwise expressed as familysearch.org, new.familysearch.org and beta.familysearch.org. Doesn’t new.familysearch.org also have a beta version every 3 months?
You can get these mixed up! We are trying to make sure we say “Familysearch.org,” “new dot familysearch dot org,” and “new version of familysearch.” Hopefully this will make it clear which web site we are talking about!
PeterFH is now on Facebook!
Someone said we should do it – and we have! We are now on Facebook! – but not really knowing what we are doing, so please help! We have a group called PeterFH. Please join so we don’t feel lonely – and so we can contact you! For now this is a public group – should it be? For now the same information will appear in both the wordpress and facebook locations, but discussions will be different. Tell us what you think! PeterFH is for FH Consultants and FH Centre Directors primarily – but of course anyone interested in FH is welcome to read it.
We have created a second group called PeterHelpsFH while is more general and will have shorter posts focusing on helping people do their family history – tips, hints and news. Please post any ideas you have! I am going to try to keep posting to just a few sentences!
We want to communicate with as many people as possible.