Remember our 3 step teaching approach: Ask, Find, Teach!
Ask – clarify the question we are being asked
Find – seek answers with the person asking the questions
Teach – what we found!
One of the places to find answers is the Help area of FamilySearch.org and new.familysearch.org.
The following is from knowledge document 100542 – available in the Help Centre at FamilySearch.org.
“The FamilySearch.org Self-Help page serves as the starting page of the Help Center. This page contains an Ask a Question search feature to help you find answers to your questions.
You can Search for Answers on the Self Help Page. This can be done in the following manner:
Click Help (located in the upper right corner of the homepage).
Note that if you sign in with an LDS Account username and password (Sign In link is located at the upper right corner of the page), member-access documents specific to church callings will be displayed in the search results.
Type your question in the search field.
Searches should contain at least two words to have success. It is best if the functionality of the product and what you are trying to do with it is included in the search. For example, you can form your query in a sentence like, “Where can I download PAF.”This will return the exact KD you are looking for or “Download PAF” will produce the same result.
Or, if you already know the knowledge document number, you can enter it.
From the list of Results, click the document title that answers your question.
If you do not find what your answer, click the upper left back arrow to return to your search results. If there were several documents you may want to open some of them, or try different search words.
You can also search for answers to questions using the Advanced Search option:
Repeat steps 1 and 2 above (if needed).
Click on Advanced Search to add filters to your searches.
Click on any item listed in the Filters that best describe your question. Use the slider bar in each filter box to navigate to choices that are not displayed.
From the Results list, click on a document title to open it.
If you do not find what you want click the arrow at the upper left of the screen to return to your search results. Open another document, or do a new search.
Click on Basic Search to close the Advanced Search options.”
Note the comment that if you sign in you will get more answers based on your calling!